Frequently asked questions
ALFA office chairs are renowned for their commitment to comfort and support. They are meticulously designed with ergonomic features such as adjustable lumbar support, padded seats, and customizable armrests to ensure optimal comfort during long hours of sitting.
We offer FREE shipping to the contiguous 48 states in the US for most products. Most of our in-stock orders are shipped out in 1-2 business days. Delivery time within the US is 3-6 days.
For back-ordered items, kindly check the selections carefully when placing an order, as the shipping time frames are constantly updated in real-time.
Sometimes you may find that your order is delivered in several packages and may have different arrival times.
Returned items are subject to inspection prior to issuing a refund.
A refund will be issued 2 business working day once the item has been inspected, which may take 4-7 days to be processed by your credit card provider.
We strongly suggest using a traceable and insurable shipping method when making your return.
We are not responsible for returns lost or damaged in transit; you will be responsible for filing a shipping claim.
Orders made via 3rd-party sellers are not eligible for our return policy.